FAQ'S

At Lushura.shop, we value our customers and believe in providing clear, transparent, and helpful answers to all your queries. Below are some frequently asked questions that will help you understand our services, policies, and commitment.

1. What is Lushura.shop?

Lushura.shop is a trusted direct-to-consumer (D2C) online shopping platform founded by Jalondhara Vivek Jadavbhai. We specialize in providing high-quality fashion and lifestyle products at affordable prices with secure payment and reliable delivery.

2. Is shopping on Lushura.shop safe?

Yes, absolutely. We use SSL-encrypted secure checkout and work with trusted payment partners to ensure that your payment and personal details remain safe.

3. What payment methods do you accept?

We accept multiple payment methods, including:

UPI (Google Pay, PhonePe, Paytm, etc.)
Credit & Debit Cards (Visa, MasterCard, RuPay, etc.)
Net Banking
Wallets
Cash on Delivery (available in select locations)

4. Do you offer Cash on Delivery (COD)?

Yes, we provide Cash on Delivery on eligible orders and pin codes. Additional COD charges may apply.

5. How do I place an order?

Browse the products on our website (www.lushura.shop).
Add your desired items to the cart.
Proceed to checkout and enter your shipping & payment details.
Confirm your order – and you’ll receive an order confirmation email shortly.

6. How do I track my order?

Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this ID to track your package on our website or the courier partner’s website.

7. What is your Shipping Policy?

We ship across India with reliable courier partners. Orders are typically processed within 1–2 business days, and delivery timelines vary between 5–7 working days depending on your location. Detailed information is available in our Shipping Policy.

8. What is your Refund & Cancellation Policy?

Refunds: Eligible refunds are processed within 7–10 business days after product inspection.
Cancellations: Orders can be cancelled within 24 hours of purchase or before dispatch.
For full details, kindly check our Refund & Cancellation Policy.

9. Can I return or exchange a product?

Yes, we allow returns/exchanges if:

The product is damaged, defective, or incorrect.
The request is made within 7 days of delivery.
Returns must follow the guidelines mentioned in our Refund & Cancellation Policy.

10. Do you deliver outside India?

Currently, we only deliver within India. We are working to expand our services internationally in the future.

11. How can I contact Lushura.shop?

You can reach us via:

Email: fashionhappy756@gmail.com
Phone: +91 70462 68037
Address: B Square, First Floor, Off College Road, Near Shraddha Petrol Pump, Yeolekar Mala, Nashik, Maharashtra – 422005, India

12. Why should I trust Lushura.shop?

We are a registered D2C business with clear policies.
Founder details (Jalondhara Vivek Jadavbhai) and business address are openly provided.
Secure payment options and transparent shipping/refund policies.
Hundreds of satisfied customers who trust us for quality and service.

✅ This FAQ’s page directly answers customer queries + provides business legitimacy. It ensures transparency, which helps in payment gateway approval as it shows that you are a reliable, customer-friendly business.

Would you like me to also create a short “Quick Help FAQs” (3–4 one-line answers) version for your product pages, so customers can see it right next to the “Add to Cart” button?