Refund & Cancellation Policy

At Lushura.shop, customer satisfaction is our top priority. We strive to ensure that every order is delivered with care and meets your expectations. This Refund & Cancellation Policy explains the conditions under which refunds, returns, and cancellations are processed. By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellations

  • Customers can request cancellation of their order within 12 hours of placing the order or before the order is shipped, whichever is earlier.

  • Once the order has been processed and shipped, cancellations cannot be made.

  • To cancel your order, please contact us immediately at fashionhappy756@gmail.com or call us at +91 70462 68037.

2. Returns & Exchanges

We accept returns and exchanges only in the following cases:

  • You received a defective or damaged product.

  • You received the wrong item from what you ordered.

  • The product delivered does not match the description on our website.

Conditions for Returns:

  • The item must be unused, unworn, and in its original packaging with tags intact.

  • Returns must be requested within 7 days of receiving the product.

  • Proof of purchase (order number/invoice) must be provided.

3. Refunds

  • Once your returned item is received and inspected, we will notify you about the status of your refund.

  • Approved refunds will be processed within 7–10 business days to the original payment method (credit card, debit card, UPI, wallet, or bank account).

  • Shipping and COD charges (if applicable) are non-refundable.

  • In case of partial refunds, the refund will be issued only for the eligible items.

4. Non-Refundable / Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund unless defective:

  • Personal care products

  • Innerwear, lingerie, or swimwear

  • Customized or made-to-order items

  • Discounted or clearance sale items

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order ID

  • Clear images/videos of the product and packaging

  • Brief description of the issue

After verification, we will arrange for a replacement or issue a refund as per your preference.

6. Late or Missing Refunds

  • If you haven’t received your refund within the expected timeline, please first check your bank or payment provider.

  • If the issue persists, kindly contact us at fashionhappy756@gmail.com with your order details.

7. How to Request Refund or Cancellation

To initiate a return, refund, or cancellation request, you may reach us at:

  • Email: fashionhappy756@gmail.com

  • Phone: +91 70462 68037

  • Address: B Square, First Floor, Off College Road, Near Shraddha Petrol Pump, Yeolekar Mala, Nashik, Maharashtra – 422005, India

8. Policy Updates

Lushura.shop reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be reflected on this page with the “Last Updated” date.

✅ This Refund & Cancellation Policy is detailed, professional, and payment-gateway–ready, covering cancellations, refunds, returns, eligibility, timelines, exclusions, and process clarity – exactly what gateways require.